Important information
We act as an administrative and advisory point of contact between you and the clinic you choose yourself.
No information on this website constitutes medical advice or a promise of results.
Legal information
Legal information and division of responsibility
Lumora is an independent consulting and referral service that helps people get in touch with international clinics for aesthetic treatments and surgical procedures. We do not practise healthcare, we perform no medical treatments and we make no medical decisions.
We help you with
- Information about available clinics.
- Booking of consultations.
- Communication between you and the clinic.
- Practical planning ahead of your trip.
- Administrative support before and after booking.
We are not responsible for
All medical decisions are made exclusively by the treating clinic and its licensed physicians.
- Medical assessments.
- Choice of treatment method.
- Performance of the surgery.
- Surgical outcomes.
- Complications.
- Aftercare provided by the clinic.
- Medical decisions.
Your agreement
When you choose to proceed with a treatment, the care agreement is entered into directly between you and the treating clinic.
Lumora is not a party to the care agreement and is therefore not responsible for the medical care or its results.
Medical information
All information on this website is of a general nature and should not be regarded as medical advice.
Only the treating physician can determine whether a treatment is suitable for you.
You must always provide complete and accurate information about your health to the clinic.
Risks
All surgical and aesthetic treatments involve risks. Examples of risks may include:
- Infection
- Bleeding
- Scarring
- Reduced sensation
- Complications relating to anaesthesia
- Need for corrective surgery
- Dissatisfaction with the aesthetic result
Complaints and medical questions
All questions concerning the following must be directed to the treating clinic:
- The surgery
- Medical complications
- Aftercare
- Guarantees
- Results
Personal data
In order to help you, we need to process certain personal data.
If you choose to proceed with a clinic, relevant data may be shared with the chosen clinic after your explicit consent.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR).
Consent
By using our services you confirm that:
- you have read this information,
- you understand that Lumora is not a care provider,
- you accept that medical care is provided by the chosen clinic,
- you understand that all surgical procedures involve risks,
- you make the decision about any treatment yourself, after consulting the treating physician.
About Lumora
Our goal is to make the process simpler, safer and more transparent for people seeking international care.
We help you find established clinics, coordinate communication and provide administrative support throughout the booking process.
We never replace the medical expertise of the treating clinic.